Terms and Conditions of SunMart.lk Online Store

Please carefully read the following Terms and Conditions ("Agreement") before accessing or using SunMart.lk ("the Website"). This Agreement sets forth the legally binding terms and conditions for your use of the Website.

Acceptance of Terms By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, you must not access the Website.

USER ELIGIBILITY

User Eligibility You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old.

ACCOUNT REGISTRATION

Account Registration To access certain features of the Website, you may need to create an account. You are responsible for providing accurate and complete information during the registration process. After you have completed the registration process, you will receive a confirmation of your registration by email. You are solely responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

DATA SECURITY

SunMart.lk prioritizes the security of your personal information and payment gateway data. We have implemented stringent measures to safeguard your sensitive data during your online shopping experience. We ensure the following:

1. Confidentiality: Your personal information is treated with strict confidentiality and is handled in compliance with applicable laws and regulations.
2. Secure Transmission: We utilize industry-standard encryption protocols to securely transmit your personal information and payment details, protecting them from unauthorized access.
3. Limited Access: Access to your personal data is restricted to authorized personnel who require it for order processing and customer support purposes only.
4. Payment Security: Our payment gateway partners employ advanced security measures to protect your payment card information, ensuring secure transactions.

We constantly monitor and update our security practices to maintain the highest level of data protection. While we strive for the utmost security, it is important to note that no method of data transmission or storage is completely foolproof. By using SunMart.lk, you agree to our data security practices. For any concerns, please contact our customer support team. Your trust in SunMart.lk is greatly appreciated.

PRODUCT INFORMATION

At SunMart.lk, we strive to provide accurate and current product information on our website. However, we do not guarantee the accuracy or completeness of any product information or descriptions. We would like to inform you that we cannot guarantee the accuracy of the color representation of the product images due to variations in display quality on different devices. Colors may appear slightly different based on the settings and capabilities of your device's screen. We recommend considering this possibility when making purchasing decisions. If you have any specific questions regarding a product, please feel free to reach out to our customer support team.

PRICING AND PAYMENT FOR SUNMART.LK

Please note that at SunMart.lk, we reserve the right to change the prices of our goods at any time without prior notice. While we make every effort to maintain accurate and up-to-date pricing, unforeseen circumstances may necessitate price adjustments.

Currently, we offer Cash on Delivery and Bank Transfer as our payment options. You can conveniently pay for your purchases upon delivery or through bank transfer. Please note that we are working towards integrating online payment facilities in the near future to provide you with additional payment options.

DELIVERY POLICY - ESTIMATED DELIVERY TIME

At SunMart.lk, we are committed to delivering your orders in a timely manner. Our estimated delivery time is typically between 2 to 6 working days, depending on your location and the availability of the product. We make every effort to process and dispatch orders promptly to ensure you receive your items within the specified timeframe.

Please note that the estimated delivery time is an approximation and may be subject to unforeseen delays beyond our control, such as weather conditions or logistical issues. In such cases, we will strive to keep you informed and updated regarding any delays that may occur.

If you have any specific delivery requirements or need expedited shipping, please contact our customer support team, and we will do our best to accommodate your needs.

EXCHANGE POLICY

At SunMart.lk, we want you to be fully satisfied with your purchase. We offer an exchange policy to ensure a hassle-free experience in the event that you need to exchange a product. Here are the key points of our exchange policy:

1. Eligibility: Exchanges can be made within 15 days from the date of receipt of the product. Please ensure that the item is unused, in its original condition, and accompanied by the original packaging and tags. Certain products, such as perishable items, personalized products, or items explicitly marked as non-returnable, may not be eligible for return. Please review the product description and any specific return policy stated before making a purchase.
2. Exchange Process: To initiate an exchange, please contact our customer support team through the provided contact information on our website. Our team will guide you through the exchange process and provide you with the necessary instructions.
3. Available Options: You may exchange the product for a different size, color, or an alternative product of equal or lesser value. If the desired item is of higher value, you will be required to pay the price difference.
4. Return Shipping: You are responsible for arranging and covering the shipping costs associated with returning as well as the reshipping the product for an exchange, unless the exchange is due to an error on our part or a defective product. We will refund the return shipping charge only in cases where the exchange is a result of our error or a defective product. Please check the below Return Options section on how to return.
5. Condition of the Product: The exchanged product must be in its original, unused condition, with all tags and packaging intact. We reserve the right to refuse an exchange if the item is not in a resalable condition.
6. Exchange Period: Exchanges should be made within the specified exchange period of 15 days from the date of receipt of the product. Requests for exchanges made after this period may not be accepted.

We strive to provide a smooth and satisfactory exchange process for our customers at SunMart.lk. If you have any questions or concerns regarding our exchange policy, please contact our customer support team, and we will be happy to assist you.

RETURN AND REFUND POLICY

At SunMart.lk, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a return and refund policy to ensure your peace of mind. Here are the key points of our policy:

1. Return Eligibility: You may return a product within 15 days from the date of receipt. The item must be unused, in its original condition, and accompanied by the original packaging and tags. Certain products, such as perishable items, personalized products, or items explicitly marked as non-returnable, may not be eligible for return. Please review the product description and any specific return policy stated before making a purchase.
2. Return Process: To initiate a return, please contact our customer support team through the provided contact information on our website. Our team will guide you through the return process and provide you with the necessary instructions.
3. Return Shipping: You are responsible for arranging and covering the shipping costs associated with returning the product, unless the return is due to an error on our part or a defective product. We will refund both the original shipping charge and the return shipping charge only in cases where the refund request is a result of our error or a defective product. Please check the below Return Options section on how to return.
4. Refund Process: Upon receiving the returned product and verifying its eligibility, we will process the refund in the form of bank transfer. Bank transfer will take up to 7 days from the date of receipt of the returned items.
5. Condition of the Product: The returned product must be in its original, unused condition, with all tags and packaging intact. We reserve the right to refuse a refund if the item is not in a resalable condition.
6. Exclusions: Please note that certain products or circumstances may be excluded from our return and refund policy, such as items damaged by misuse or items with missing parts. Such cases will be assessed on an individual basis.

We aim to process returns and issue refunds in a timely manner, ensuring a smooth experience for our customers at SunMart.lk. If you have any questions or concerns regarding our return and refund policy, please contact our customer support team, and we will be happy to assist you.

INTELLECTUAL PROPERTY

Intellectual Property All content on the Website, including text, graphics, logos, images, and software, is the intellectual property of sunmart.lk or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

SUGGESTIONS AND COMPLAINTS

At SunMart.lk, we value the satisfaction of our members and prioritize addressing your concerns in a timely manner. We are dedicated to providing you with prompt feedback after receiving your input. For any service inquiries or to address any complaints, please contact our dedicated customer service department via letstalk@sunmart.lk or 0774 555 443. Your feedback is important to us, and we are committed to ensuring your experience with us is a positive one.

RETURN OPTIONS

At SunMart.lk, we strive to provide a seamless return process for your convenience. We offer the following options for returning a product purchased from our online store:

1.            Return via a Courier Service: To initiate a return via a courier service, kindly follow these steps:

Step 1: Drop an email to letstalk@sunmart.lk or give us a call on 0774 555 443, providing the following details:

•             Order number
•             Product Code
•             Quantity
•             Reason for the return

Step 2: Please return the package to the following address using a courier service of your choice: Address: SunMart Lanka, No 421, High level road, Nawinna, Maharagama. Contact No: 0774 555 443

Step 3: Kindly make the payment to the courier at the time of handing over the parcel.

Step 4: Ensure that the returning package is securely sealed to avoid any damages, and prominently mention the order details (Order number/Name/Contact number) on the package.

Step 5: Returns should be made within 14 days and in the original, undamaged packaging with the tags intact. Please note that if the product is not returned in a fully resalable condition, we are unable to accept the return, and the product will be returned back to the customer.

2.            Return via the Nearest Post Office: To initiate a return via the nearest post office, please follow these steps:

Step 1: Drop an email to letstalk@sunmart.lk or give us a call on 0774 555 443, providing the following details:

•             Order number
•             Product Code
•             Quantity
•             Reason for the return

Step 2: Please drop off the package at the nearest post office, addressing it to: SunMart Lanka, No 421, High level road, Nawinna, Maharagama. Contact No: 0774 555 443

Step 3: Ensure that the returning package is securely sealed to avoid any damages, and prominently mention the order details (Order number/Name/Contact number) on the package.

Step 4: Returns should be made within 14 days and in the original, undamaged packaging with the tags intact. Please note that if the product is not returned in a fully resalable condition, we are unable to accept the return, and the product will be returned back to the customer.

3.            Return via the Nearest SunMart Showroom or Online Operations Center: To initiate a return by visiting our nearest SunMart showroom or Online Operations Center, please follow these steps:

Step 1: Visit our Online Operations Center or the showroom closest to you.

Step 2: Returns should be made within 14 days and in the original, undamaged packaging with the tags intact. Please note that if the product is not returned in a fully resalable condition, we are unable to accept the return, and the product will be returned back to the customer.

*Exchange is possible at the Online Operations Center or showroom for the price paid for the product (excluding discounts).

We value your satisfaction and aim to make the return process as smooth as possible. If you have any further questions or require assistance, please don't hesitate to reach out to our support team at letstalk@sunmart.lk or call us at 0774 555 443.